Record from Now: Start recording a call from a specific point forward.

Record Specific Portion: Capture only a precise segment of a conversation.

Record Entire Call: Easily flag a conversation to be recorded from the beginning even if you realize its importance midway through.

Filter recordings using custom templates based on Teams, Caller Number, Number Called, Call Direction, Call Flags, Call Duration, and Date/Time period.

System vs. User-Level Filters: Administrators set baseline recording compliance rules, while agents can utilize specific search filters on their own web interfaces.

Tag calls to highlight their priority or nature (e.g., grading customer experience from excellent to poor, or identifying calls that require training evaluation). Multiple flags can be assigned to a single call.

Role-based permission groups, user-specific dashboards, and template reports.

Create automated archiving jobs by setting specific criteria, dates, and destination folder paths.

Supervisors or group admins can listen to live calls for training and quality evaluation.

Built-in audio player featuring Play, Rewind, Fast Forward, and Pause functionality.

Role-based permission groups, user-specific dashboards, and template reports.

Real-Time Statistics Dashboard: Monitor total calls recorded, active extensions, and license details.

Speech Analytics: Monitors caller voice frequency alerts to instantly flag potential caller dissatisfaction.

Call Log & Scheduled Reports: Filterable reports for received, missed, dialed, transferred, and callback calls, which can be scheduled daily, weekly, or monthly.

Missed Call Tracking: Tracks unreturned missed calls to ensure timely agent follow-ups.

Analogue: Up to 160 Channels

Digital/ISDN: Multi-BRI, Single-PRI, and IP handsets

IP Recording & SIP Trunks

DASS 2 lines