Emergency Alerts Notification and Monitoring

Emergency Call Tracking Made Simple & Instant

Trigger real-time visual and multi-channel alarms to key personnel the second an emergency number is dialed.

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QuickALERT keeps you updated in real-time in case of an emergency

Purely software-based IVR platform

QuickALERT is a simple yet feature-rich “Emergency” call alerting system.
Triggers and manages real-time alarms to key personnel within an organisation when someone dials an emergency number e.g. 999, 112
In addition to the alerts, the call is recorded with an option for pre-designated personnel to listen into the call

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Key Features

QuickALERT is scalable and easy to manage solution for BPs, SPs and end-users

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Message Content

The specified alerts triggered to the designated personnel include the emergency call in progress and the geographic location regarding the origin of the call.

The real-time alert contains links allowing immediate access to monitor the call through a suitably audio-equipped desktop computer.

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Alert Mediums

Alert to mobile phone via SMS
Alert to desktop via Pop-Up
Alert to Inbox via Email

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Recorded Calls

Emergency calls are saved as WAV or MPEG files in the system along with information about the respective date, time and location of the call. Recorded calls can be emailed directly to first respondents or any other third parties, during or after an incident, with a choice of common file formats.

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Test Alarm

As with all emergency response systems, it is important that the system can be used in “test mode”. To this end, a Test Drill button simulates an “Emergency” call and sends simulated alert messages. A system log of all tests carried out on the system is made available and is fully write-protected.

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Workflow

To optimize the alerting system, conditions can be setup such as days, Alert type, location, Template, priority and action. The alarm will be triggered, only when the set of conditions is met.

Certified compatible with the platforms you already run

Platforms & deployment

For reliability, QuickALERT uses PBX supported telephony interfaces for reliable and real-time call data.

QuickALERT can be used to monitor calls to recognised standard emergency numbers, as well as other internal or external numbers that may indicate emergency situations requiring a rapid response.

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Emergency Calls

Each internal extension is mapped to a geographic location so when an alert is triggered on an emergency call, we know immediately where the call originated from.

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Fire Alerts

In a situation of a fire break alerts will be triggered to the designated personnel with location of the incident

Plans that grow with your contact centre.

Pay as you scale. Real-time tiers run dedicated infrastructure; the polling tier runs on shared APIs so it can be priced aggressively.

Starter

Near real-time, one screen

From £—

per month

Up to 2 hunt groups
One active wallboard
Core KPI tiles and SLA alarms

Choose Starter

Professional

True real-time, multi-screen

From £—

per month

Up to 10 hunt groups
Sub-5 second real-time refresh
Agent statistics and custom layouts

Choose Professional

Enterprise

Unlimited, white-label

Custom

annual, dedicated CSM

Unlimited hunt groups and screens
SSO, REST API and webhooks
24/7 SLA-backed support

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Become a Partner

Avail a 45-day trial license with unlimited users

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Technical specifications

Platform: Cloud SaaS, multi-tenant
Integration: Hunt groups and call queues
Delivery: Web browser, any device
Auth: Email and password, SSO on Enterprise
Billing: Card or invoiced
Compliance: GDPR, ISO 27001-aligned