Software-Based Interactive Voice Response
Scalable, 100% Software-Based IVR Without Expensive Media Cards
Streamline caller routing and automate voice flows with an intuitive web-based management interface
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Streamline caller routing and automate voice flows with an intuitive web-based management interface.
QuickIVR is a state-of-the-art, purely software-based IVR platform from Amigo Software.
Purely software-based IVR platform
- Build, modify, and manage smart call flows directly from any web browser without needing to install client software on local PCs.
- Operates completely in soft/virtual environments, removing media card dependencies and drastically lowering total cost of ownership (TCO).
- Integrate dynamic Text-to-Speech prompts for automated system messages, database lookup announcements, and personalized greeting flows
- Easily scale channel capacity as call traffic increases, making it ideal for growing SMBs and contact center environments.
QuickIVR is scalable and easy to manage solution for BPs, SPs and end-users.
Multi-site and multi-customer IVRs
Multi-Level IVR tree
Welcome message support for each site
Loop voice prompts (if not transferred)
Terminate / redirect options if no response
Voice Prompts navigation
Forward and backward
Direct transfer to Agents via extension input
Transfer caller to Pilots/ACD Groups
Integration
Integration with third-party APIs
Text-to-speech integration
Reporting
Call History/ Audit trail
Certified compatible with the platforms you already run
Platforms & deployment
No hardware or media cards needed for expansion
Integration with third-party APIs
This allows QuickIVR to fetch data from the third party database and play the data through a text to speech server
Multi-tenancy
This comes as a standard feature within the QuickSUITE and caters to multiple Sites
Plans that grow with your contact centre.
Pay as you scale. Real-time tiers run dedicated infrastructure; the polling tier runs on shared APIs so it can be priced aggressively.
Starter
Near real-time, one screen
From £—
per month
- Up to 2 hunt groups
- One active wallboard
- Core KPI tiles and SLA alarms
Professional
True real-time, multi-screen
From £—
per month
- Up to 10 hunt groups
- Sub-5 second real-time refresh
- Agent statistics and custom layouts
Enterprise
Unlimited, white-label
Custom
annual, dedicated CSM
- Unlimited hunt groups and screens
- SSO, REST API and webhooks
- 24/7 SLA-backed support
Technical specifications
- Platform
- Cloud SaaS, multi-tenant
- Integration
- Hunt groups and call queues
- Delivery
- Web browser, any device
- Auth
- Email and password, SSO on Enterprise
- Billing
- Card or invoiced
- Compliance
- GDPR, ISO 27001-aligned
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